From outage to resolution – structured and traceable.
Automatic detection, clear workflows, and complete documentation.
Automatic Detection
From failed check to incident – fully automatic.
Structured Workflow
Every incident goes through clear phases.
Severity Levels
Prioritize incidents by impact.
Minor
Minor impact. Service is generally available.
Major
Significant impact. Core functions are limited.
Critical
Complete outage. Service is unreachable.
Incident Policies
Configure when and how incidents are created.
PostgreSQL Primary – Connection Pool Exhausted
Elevated response times on /v2/* endpoints
Stale assets after deployment
Templates
Pre-defined templates for rapid response.
Create templates for common incident types. Title, description, and affected components are pre-filled – one click is all it takes.
Postmortems
Structured analysis after the incident.
Document root cause, impact, and action items in a standardized template. Learn from every incident.
Scheduled Maintenance
Planned maintenance with automatic start and end.
Plan maintenance windows in advance. Subscribers are automatically notified, status pages show the maintenance status.
Comments
Team collaboration directly on the incident.
Discuss internally about the incident. Comments stay internal and are only visible to your team.
Root cause found: Connection pool limit at 100 instead of 500. Hotfix being deployed.
Hotfix deployed. Metrics normalizing. Monitoring for 5 more minutes.
Missing something?
Need an integration or feature we don't offer yet? Let us know – we're constantly evolving LIVCK.